I placed my first order with Veaul late last night 11/22/2013 . I asked a question and got my reply the today 11/23/2012 I'm ordering a dress for a holiday cocktail party. Customer service is simply AMAZING!!! This is my first order I found this website just by searching the internet and after looking at at least 7-10 different retail store websites and high end designer websites by accident i found JJ's House. I'm soooo very happy I did. I placed my order based on the reviews and the quality of the look of the dresses they are simply gorgeous!!!!. I will write another review once I receive my dress!! I can't wait!!!!!!!!. Thank you Lily for your reply I feel so much better!!!